CourseraBeginner · 3 hours

GenAI for Customer Support

What this course answers

A three-hour beginner course on applying generative AI in customer support. You practise prompt engineering for service tasks, build a custom GPT from customer service data, connect a Google Gem to Gmail to automate email support, and use an Anthropic project for visual analysis that detects product defects. No previous AI experience is needed.

For: Customer support and service professionals.
Time: 3 hours

Last verified
25 Sep 2026

What you will be able to do

Apply generative AI and prompt engineering to customer service tasks
Create a custom GPT from customer service data for personalised responses
Integrate a Google Gem with Gmail to automate email support
Use an Anthropic project for AI visual analysis to detect product defects

Curriculum

01GenAI for Customer SupportGenerative AI fundamentals, prompt engineering and hands-on customer service applications.

Lesson list to be added.

Prerequisites

Basic computer proficiency; no previous AI experience needed

Frequently asked questions

Do I get a certificate?

Yes. Coursera issues a shareable certificate when you complete the course.